How telephony integration improves CRM performance
From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is...
View Article1Stream ticks all the CRM boxes with its all-in-one solution
When it comes to CRMs, not all platforms are created equal. At 1Stream, we have an all-in-one solution that enables your team to grow revenue, improve service and boost sales while empowering your team...
View ArticleBoost sales and drive revenue with 1Stream CRM
1Stream CRM is a smart and easy-to-use solution that will help your sales team achieve their targets by providing them with all the tools they need to help your business grow. Designed for medium to...
View ArticlePut AI at the forefront of contact centre solutions
Artificial Intelligence (AI) is transforming contact centres. AI enables personalised and consistent experiences for your customers whilst deflecting customer queries away from support agents and so...
View ArticleAI has simplified and smartened Contact Centres
You’ll be hard pressed surfing news sites without reading about the Age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the...
View Article4 key features to look for in your contact centre solution
Here are four key features to look for when choosing a contact centre solution to ensure that your teams are equipped with the tools they need to operate efficiently while at the same time building...
View ArticleAI transforms CX and service delivery
Helping companies deliver excellent customer service has been at the heart of 1Stream since the business was launched 15 years ago. While much has changed over the last decade and a half, the essence...
View ArticleCreating Customer Service Magic (even in mundane industries)
Remember the last time you signed a new insurance policy? Did you rush home to tell your family or did you forward the policy on to your friends to show off all the wonderful terms or conditions? No?...
View ArticleA look at the customer service trends that matter
Connecting to your customer has always been a top priority for brands. Fortunately in today’s world digital solutions are making it easy and exciting to do. CRM solutions are facilitating customer...
View ArticleHow a CRM can help you scale up and cash in during seasonal shopping peaks
In the world of business, the seasons don’t just bring a change in weather, they usher in special days and occasions when consumer activity peaks and that businesses need to prepare for and navigate....
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